Microsoft an Education in Idiocy.

Hello again my captive Microsoft ABUSEES.

Yes, it’s me again with more examples of the abuse, disrespect, dishonesty, and incompetence, that is MICROSOFT CORPORATION.

For the better part of 5 months I’ve enjoyed the privilege of being abused by The Microsoft Corporation,,, once again. Yes, from 5/14/16 until 10/13/16, I have been dealing with the most inept organization on the planet.

If you’ve read my earlier post “Microsoft, a license to steal” https://www.politicstrickortreat.com/?p=3360, you have a new treat coming today. Once again this titan of American companies has shown it’s true agenda regarding it’s clientele.

This time however they’ve become much bolder.

Now, the more they fail to fix your issue, the more they lie to you, and ultimately, the less they will talk to you at all.

Though this invasion of my property actually occurred sometime in May, the lasting effects have haunted me to the point of legal action.

Though the aforementioned link is the story of my initial WINDOWS 10 ASSAULT by Microsoft, it’s by no means the end of the saga.

Yes, THERE’S MORE!

The following story is completely and totally, a result of the Microsoft’s lack of concern, arrogance, and animosity, towards the rights of its’ customers.

On or about 8/4/16 I found, as I often do, even more irritating computer glitches as a result of the Windows 10 invasion I’d endured. The frequency of UNEXPLAINED GLITCHES had become increasingly unbearable, as has the indifference of my problem by Microsoft.

The sheer aggravation of this had finally worn me down, and though I tried to find other alternatives to an act that has become increasingly nauseating to me, I could not.

Accordingly, after wrestling with the terrifying prospect of calling, dare I say it, MICROSOFT TECH SUPPORT, I did.

Excuse me while I brush my teeth.

I always feel dirty when I talk about,,,,,, THEM.

OK. I’m back.

Anyway, I called them and was immediately placed on hold,,,,,, and hold,,,,, and hold, and so forth and so on. So, I hung up after receiving what I considered an acceptable dose of disrespect, and devised a new strategy.

After spending an abnormally painful hour of perusing the Tower of Babel that is the Microsoft website, I found what I sought. A little known link to Microsoft Support that actually provides you with a surprisingly accurate call back time. Evidently it cues you to the next available tech guy, and is untouched by human hands while getting you there, at any rate, it worked, kinda.

If you don’t know where to find this little portal to paradise, here it is.. https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/

When I finally talked to a tech level one person, Aileen, she assigned my case number as 1349484235 and I was connected to Alex at extension 38745.

After explaining my woes however, Alex put me on hold, for only a short time in point of fact, before I was transferred to Jack.

Jack listened intently as I explained each and every problem that had occurred as a result of the Windows 10 fiasco Microsoft had brought upon me.

Then, he disconnected me.

That was to become a common event. You see my particular problem with WINDOWS 10, COULD NOT BE FIXED, and they knew it. How you ask? I told them.

After researching my problem I found that my Dell Inspiron 2320 was UNABLE to run windows 10. It Just Don’t Work.

Early in my most recent bout with Microsoft I advised a technician of this fact, even showing him the site where the information could be found.

I gave the following link to Dell’s website to this tech-guy and frankly expected a quick resolution since the MAKER OF THE COMPUTER SAID, “IT DON’T WORK”.

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-one-2320/manuals

Product not tested for Windows 10 upgrade

Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

Windows 10 Home cannot be upgraded to Windows 7 Home Premium. You can choose to install a new copy of Windows 7 Home Premium instead, but this is different from an upgrade, and does not keep your files, settings, and programs. You’ll need to reinstall any programs using the original installation discs or files. To save your files before installing Windows, back them up to an external location such as a CD, DVD, or external hard drive. To install a new copy of Windows 7 Home Premium, click the Back button in the upper left-hand corner, and select “Custom (advanced)”.

Evidently Microsoft decided not to do their homework. I have no idea what brands, or how many computers WILL NOT RUN WINDOWS 10, but I can assure you that the Dell Inspiron 2320 was one of the best selling on the market, and IT WON’T.

The question to me is, how many of these folks have had to either go through my Microsoft from Hell ordeal, or bought a knew computer (that would likely have the Windows 10 operating system, or paid big time to have their computer, analyzed, cleaned, updated and whatever else, only to find, none of it helped?

Who does that benefit? MICROSOFT! Why, it is their mission to replace every operating system they’ve supplied to consumer, with WINDOWS 10.

I honestly believe that the environment Microsoft cultivates is one of, “either solve the problem, lie, or hang up, but get to the next caller AS FAST as you can.”

You may ask yourself, What kind of person would dedicate this much time and effort over such an event, and why?

Here is the answer my friends. As to the kind of person, I’m the kind that will not be insulted. I will address it vigorously. As to Why, BECAUSE IT PISSES ME OFF!!!!

And here’s a short list of the TENDER AREAS that Microsoft and I share, that pisses me off….

Being placed on hold for hours on end.
Being told that I would receive a tech call, and not be called at all. (Over 20 times)
Being emailed that an attempt was made to call me, when I’m sitting beside a perfectly functioning phone,,,, that’s not ringing.
Having to place close to a hundred phone calls before a problem is resolved.
Being totally ignored by techs when they have NO IDEA WHAT THEY ARE DOING, and no particular interest in finding out.
Having to talk with people that you have no hope what-so-ever of understanding.
Hung-up on, and/or disconnected over and over and over and over again, and having to re-tread the maze of a customer support department designed to frustrate and discourage customers from using it.
Being told that your request to level a complaint with upper management is not possible since all managers are currently busy. Over and over and over again this happened.
Being asked to stay on the phone for hours on end while techs are roaming through my computer, when the solution in being totally ignored.
Being told that the glitch is due to a virus when Microsoft’s recommended antivirus is already being used. Then required to purchase additional antivirus to fix the problem that Microsoft created in the first place. BUT, IT DOESN’T
Being asked to purchase a priority support package for $149, but still taking hundreds of calls and endless hours and anxiety before the KNOWN solution is addressed anyway.
Being given software as a gesture of good will, when it simply replaces the software that MICROSOFT LOST IN THE FIRST PLACE.
Having to all but beg not to be put on (PERMANENT) hold only to be hung up on.
Being targeted by the Tech Department so that my phone calls are automatically forwarded to customer service where no help what-so-ever is available, and the likelihood of being transferred back to the tech department, is non-existent.
Advising Microsoft that they had failed to contact me after promising to do so, yet receiving no acknowledgement and no further contact.
Being told time and again that Windows 10 was entirely compatible with my computer and convinced to keep it, now that it was “FIXED”, when in reality, it most certainly was not.
A computer that crashes immediately after it is pronounced FIXED by a Microsoft Tech Guru.
A computer that spits out error messages at the speed of light.
Being promised over and over again that a log of all cases and actions, that have been taken on MY COMPUTER, would be emailed to me. A promise that after many email reminders, was NEVER KEPT.
Microsoft refusing to communicate at all regarding (19) above.

Yes, these and many other Microsoft pleasantries do affect my attitude when served in unlimited quantities.

As I pondered my many encounters with Microsoft it occurred to me that Microsoft, like our government, does what it is allowed to do, and does so with total impunity.

Seriously, even if they’re caught, who the hell can afford to sue them? And, since they know this, they more or less flip you the bird and roll out even more defective products for your enjoyment.

The bottom line is this, if you’re going to deal with Microsoft, you should first invest in a 55 gallon drum of Industrial Strength Preparation-H, because it’s an absolute certainty, that you will need it.

For your further enjoyment I’ve include websites to more Microsoft misconduct.

Though I doubt that anything I write will ever influence Microsoft’s conduct either way, I’ve gotta say that it damned sure makes me feel better.

Besides, at this point, hurting their feeling is not something I try to avoid much.

HERE’S WHY BILL GATES AND I DON’T EXCHANGE CHRISTMAS CARDS!

The following email log is a testament to my interaction with Microsoft. Please know that, there were hundreds of phone calls and countless hours spent on this issue, and all the while the total and complete lack of professionalism by Microsoft was abdominal. There is no no empathy, no accountability, and no standard to uphold.

First contact after Microsoft, without my consent, replaced my Windows 7 operating system with their newest fiasco, Window 10 occurred on or about 5/15/16.

This was the first time they hung up on me..

Gary,
Your recent Answer Desk session was disconnected. This was probably due to your Answer Tech restarting your PC, or in some cases, due to an error.
Either way, we can reconnect you now using the following link: {https://partner.support.services.microsoft.com/en-us/contact/chat/4/?visitId=74450570-8ccd-4fc4-8d5b-bcb1321a605e&rejoin=true&forceorigin=osg}, so you can pick up where you left off. In order to ensure that we reconnect you with the same Answer Tech you have been working with, please click the above link, or cut and paste it into your browser as soon as possible following a system reboot or disconnect.
If you were disconnected accidentally, your Answer Tech will try to call you if they have your number.
If you prefer, we can also connect you with a list of all available Answer Techs, or the Answer Desk home page.

Thanks for visiting Answer Desk. We’ll be here if you ever need us.
The Microsoft Answer Desk Team

That really sounded promising don’t you think???

Then:

SRX1339475447ID – Microsoft Answer Desk
MS
Microsoft Customer Support

Reply|
Sun 5/15/2016 12:57 PM
To:
garyrobnett@hotmail.com

SRX1339476609ID – Answer Desk Team
MS
Microsoft Customer Support

Reply|
Sun 5/15/2016 1:13 PM
To:
garyrobnett@hotmail.com

Dear Gary,
Thanks for visiting Answer Desk for a complimentary consultation.
If the consultation didn’t meet your expectations, we’d like to try again. Please feel free to connect with another expert Answer Tech who can help you find a solution.
Simply mention your service request number: 1339476609.

It’s our goal at Answer Desk to give you the support you need and help you get the most out of your Microsoft devices, software, and services so we want to share the following online resources with you. They provide helpful articles, tips, solutions, videos and more.
· Get help from the Microsoft Community
· Try self-help and other online resources
· Learn how to use the new Windows and its latest features
Thanks again for choosing Answer Desk. We’re here if you need us.

The Microsoft Answer Desk team
Microsoft Support Verification
V
verifyme@microsoft.com

Reply|
Sun 5/15/2016 5:33 PM
To:
garyrobnett@hotmail.com
Microsoft Support Code: 47517496
Microsoft Support Verification
V
verifyme@microsoft.com

Reply|
Sun 5/15/2016 5:35 PM
To: garyrobnett@hotmail.com
Microsoft Support Code: 88620765

Hello Gary Robnett,
We’re sending you this message to confirm that you have purchased the following items from Microsoft:
Purchase Date
Sunday, May 15, 2016

Total before Tax: $149.00
Tax: $0.00
—–
Total for this order: $149.00
Item(s)
Microsoft Answer Desk
– Assure
Price: $149.00
Quantity: 1

SRX1339592546ID – Assure Support | Windows 10 | Virus and Malware Issue
MS
Microsoft Customer Support

Reply|
Mon 5/16/2016 2:12 PM
To:
garyrobnett@hotmail.com

Dear Gary.,

Thanks for visiting Answer Desk. We hope you had a great experience while receiving your warranty support. If you appreciated having today’s service completely covered, consider subscribing to Assure once your warranty expires. The Assure plan from Answer Desk provides one year of expert support for all of your Microsoft software needs. It includes unlimited Virus Removal and Protection, Advanced PC Tune-Ups, Premium Software Support sessions, and as many in-store personal training sessions as you want, for one full year. All for only $149. You can connect with an Answer Tech at any time to purchase a subscription.
Here is a recap of today’s session for your reference:

Service request number: 1339592546

Service: Virus Removal and Protection

Status: Covered by your warranty

The following email was to a Gentleman I’d worked with previously in other tech problems who’d given me his email to use if I ever needed him again. Not surprisingly, he never answered me.

Help me
GR
gary robnett

Reply|
Tue 5/17/2016 8:39 PM
To:
v-2susku@mssupport.microsoft.com

Mr. Sushil Kumar

I need your help. Long ago you gave me this email in response to some bad experiences I’d had with your tech dept. You fixed my problem promptly which I appreciated greatly.
I now have a huge problem with the windows ten that was sent as an upgrade. I’ve had problems continually and as you may remember, I use my computer quite extensively. I need it fixed badly and have gone round and round with your tech people for not fixing it.
Please help..
Thank you,
Gary Robnett

Microsoft Support Verification
V
verifyme@microsoft.com

Reply|
Tue 5/17/2016 8:46 PM
To:
garyrobnett@hotmail.com
Microsoft Support Code: 59964307
SRX1340100166ID – Microsoft Answer Desk
MS
Microsoft Technical Support

Reply|
Thu 5/19/2016 8:10 PM
To:
garyrobnett@hotmail.com

Hi Gary
Thank you for contacting Answer Desk.
I am Reb, and this mail is regarding your Case 1340100166I will ensure a follow-up call from our research engineer within next 24 hours for further troubleshooting.
We have recorded your availability as below:
Available Days: Friday
Preferred Times: 10am to 12nn
Time Zone: PST
Thank you in advance for your time and patience
Have a pleasant day!!
Sincerely,
Reb

SRX1340100166ID – Microsoft answer desk
MS
Microsoft Technical Support

Reply|
Thu 5/19/2016 9:22 PM
To:
garyrobnett@hotmail.com

Hi Gary
Thank you for contacting Answer Desk.
I am Reb, and this mail is regarding your Case 1340100166I will ensure a follow-up call from our research engineer within next 24 hours for further troubleshooting.
We have recorded your availability as below:
Available Days:
Preferred Times:
Time Zone:
Thank you in advance for your time and patience
Have a pleasant day!!

Sincerely,
Reb!
SRX1340100166ID – Microsoft Answer Desk
MS
Microsoft Technical Support

Reply|
Thu 5/19/2016 9:23 PM
To:
garyrobnett@hotmail.com

Hi Gary
Thank you for contacting Answer Desk.
I am Reb, and this mail is regarding your Case 1340100166I will ensure a follow-up call from our research engineer within next 24 hours for further troubleshooting.
We have recorded your availability as below:
Available Days: Friday
Preferred Times: 11am to 1pm
Time Zone: PST
Thank you in advance for your time and patience

Have a pleasant day!!

Sincerely,
Reb

RX1340100166ID – Microsoft – Thanks for contacting Answer Desk
MS
Microsoft Technical Support

Reply|
Fri 5/20/2016 8:02 PM
To:
garyrobnett@hotmail.com

Hi <Gary Robnett>,
Thanks for contacting Answer Desk.
You’re all set! We’ll call you at:
· <May 21, 2016> between <11am to 1pm PST>
· <870-241-3329>
If this time doesn’t work for you anymore, call your local global customer service number to reschedule.
Have you heard about Microsoft’s newest operating system, Windows 10? Learn more.
Thanks again for choosing Answer Desk. We’re here when you need us.
The Microsoft Answer Desk team
Please don’t reply to this message. If you need more help, come back to Answer Desk. Your service request is 1340100166 in case you need it.

SRX1340100166ID – Microsoft Answer Desk
MS
Microsoft Technical Support

Reply|
Sat 5/21/2016 8:16 PM
To:
garyrobnett@hotmail.com

Dear Gary,
We tried to call you, but weren’t able to contact you.
If you’d like us to call you again, please reply to this email with the best time and number to contact you.
Thank you for visiting Answer Desk. We’re here if you need us.
The Microsoft Answer Desk team
SRX1340100166ID – Microsoft Answer Desk
MS
Microsoft Technical Support

Reply|
Sat 5/21/2016 10:13 PM
To:
garyrobnett@hotmail.com

SRX1340100166ID – Microsoft Answer Desk
MS
Microsoft Technical Support

Reply|
Sun 5/22/2016 6:06 PM
To:
garyrobnett@hotmail.com

SRX1340100166ID – Microsoft Answer Desk
MS
Microsoft Technical Support
Reply|
Sun 5/22/2016 7:23 PM
To: garyrobnett@hotmail.com

Dear Gary,
Thanks for visiting Answer Desk for a consultation on May 22 2016.
If the consultation didn’t meet your expectations, we’d like to try again. Please feel free to connect with another expert Answer Tech who can help you find a solution.
Simply mention your service request number: 1340100166.
It’s our goal at Answer Desk to give you the support you need and help you get the most out of your Microsoft devices, software, and services so we want to share the following online resources with you. They provide helpful articles, tips, solutions, videos and more.
· Get help from the Microsoft Community
· Try self-help and other online resources
· Learn how to use the new Windows and its latest features
We’ll be sending you a short survey about your session. Please take a moment to share your thoughts—we’ll use your feedback to help improve our service.
Thanks again for choosing Answer Desk. We’re here if you need us.

The Microsoft Answer Desk team

Hi Gary,
Thanks for contacting Answer Desk.
Come back if you need more help. There’s help here too:
· Microsoft community – To find answers for questions others have asked (yours might be similar), or to ask a new one.
· Microsoft Support site – For step-by-step instructions and getting started info.
We’re also sending you a short survey, and we’d love your feedback. It’s completely anonymous and helps us give you better service.
Have you heard about Microsoft’s newest operating system, Windows 10? Learn more.
Thanks again for choosing Answer Desk. We’re here when you need us.
Answer Desk Team
Please don’t reply to this message. If you need more help, come back to Answer Desk. Your service request is 1349484235 in case you need it.
Read the Microsoft Answer Desk service agreement.

Dear Microsoft Customer,

Thank you for using our services. We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team on Thursday, August 04, 2016. The case number was 1349484235.

Your feedback will help us improve our quality of service.

Click here to start the survey.

Please note that this invitation will expire on Wednesday, August 17, 2016.

Thank you for your valuable feedback and time.

— The Microsoft Answer Desk Team
Dear Gary,

I am following up regarding your Windows service request 1349484235. One of our Support Professionals will attempt to reach you at the preferred callback time that we’ve agreed upon. We have recorded your availability as below:
Available Days : August 9,2016
Preferred Times : 9:00AM-12:00PM
Time Zone : Central Time

Thanks for choosing Answer Desk. We’re here when you need us.
RE: SRX1349484235ID – Microsoft Answer Desk

gary robnett

Reply|
Tue 8/9, 9:38 PM
Microsoft Technical Support (CS3TS.WIND.WW.00.EN.SUT.PAM.TS.1FL.ADK.SG.PI@css.one.microsoft.com)
It’s peculiar that I just received an email from Microsoft support regarding a customer satisfaction survey…. Do you guys think I should bring up the fact that you completely ignored the appointment on this email?????

Once again I’d like to thank you for your invaluable assistance. In fact I was so moved that I am inserting a post from my blog on my past experiences with you folks…
https://www.politicstrickortreat.com/?p=3360

Have a really good day guys…
SRX1349484235ID – SRX1349484235ID
MS
Microsoft Technical Support

Reply|
Thu 8/11, 2:45 PM
You
Hi Gary ,
Thanks for reaching out to Answer Desk.
If this time doesn’t work for you anymore, call us at (800) 642-7676 to reschedule.
Have you heard about Microsoft’s newest operating system, Windows 10? Learn more.
Thanks again for choosing Answer Desk. We’re here when you need us.
The Microsoft Answer Desk team
Please don’t reply to this message. If you need more help, come back to Answer Desk. Your service request is 1349484235 in case you need it.
Read the Microsoft Answer Desk service agreement.

SRX1349484235ID – SRX1349484235ID
MS
Microsoft Technical Support

Dear Microsoft Customer,

Thank you for using our services. We would like to gain your valuable feedback to help us improve our quality of service.

If you have not yet completed the survey, Microsoft would appreciate 2 minutes of your time. We would like to ask you a few questions regarding your recent contact with our team on Thursday, August 04, 2016. The case number was 1349484235.

Click here to start the survey.

Please note that this invitation will expire soon. Please respond before Wednesday, August 17, 2016.

Thank you for your valuable feedback and time.

— The Microsoft Answer Desk Team

RE: Microsoft Customer Satisfaction Survey
GR
gary robnett

Reply|
Thu 8/11, 7:07 PM
microsoftsupport@surveysitemail.com
You guys were supposed to call me several days ago. Once again you people are liars.. Here is my satisfaction level. This is from the last encounter we had. I will be adding a new post about this one.. https://www.politicstrickortreat.com/?p=3360
Thanks so much for your CONCERN!!!

gary robnett

Reply|
Sat 8/13, 4:44 PM
microsoftsupport@surveysitemail.com
Once again you’ve outdone yourselves. I called this morning and was assured I’d receive a callback within 30 minutes.. Guess what,,, ONCE AGAIN, YOU DIDN’T. Thanks again for the total hell I’ve experienced with Microsoft tech support…
Have a nice day

Microsoft Customer Satisfaction Survey
GR
gary robnett

Reply|
Sat 8/13, 10:11 PM
microsoftsupport@surveysitemail.com
Yet another instance of your incompetence. Yes my friends, you missed another call back…. Gosh, you guys should get big raises, you know, as busy as you must be to miss all my call backs,, But thanks in advance for all your effort,,,

Looking forward to even more interaction with you, my new friend. Let’s just start over again tomorrow.
Thanks again,,
Gary

SRX1349484235ID – Microsoft Answer Desk
MS
Microsoft Technical Support

Reply|
Sat 8/13/2016 10:37 PM
To:
garyrobnett@hotmail.com
You replied on 8/14/2016 4:27 PM.

Hi Gary,

Thank you for contacting Answer Desk.

I am Aliza, and this mail is regarding your Case 1349484235. I will ensure a follow-up call from our research engineer within next 24 hours for further troubleshooting.

We have recorded your availability as below:

Available Days: August 14, 2016

Preferred Times: 9:30AM-11:30AM

Time Zone: PST

Thank you in advance for your time and patience

Sincerely,

Microsoft Answer Desk Team
RE: SRX1349484235ID – Microsoft Answer Desk
GR
gary robnett

Reply|
Sun 8/14/2016 4:27 PM
To:
Microsoft Technical Support (CS3TS.WIND.WW.00.EN.SUT.PAM.TS.1FL.ADK.SG.PI@css.one.microsoft.com)

I wish to thank Alize for her concern and her Assurance that I would receive a call regarding 1349484235. Unfortunately, once again, no call was forthcoming. I’m sure she is not to blame for this, OVERSIGHT, as it is certain that it’s nobodies fault at all, again. I would also like to thank Bill Gates for hiring the most grossly unethical and incompetent people on the planet.. I believe that like big banks Microsoft is too big to fail. They are not however too big to be assholes..

Thanks again my friend, We’ll be talking more soon.,,, ALL DAY, EVERY DAY, for the rest of my like…
Have a good day my friends…
RE: Microsoft Customer Satisfaction Survey
GR
gary robnett

Reply|
Sun 8/14/2016 4:58 PM
To:
microsoftsupport@surveysitemail.com
I knew your CUSTOMER SERVICE GURU’S would want to know this, you know, with the extreme emphasis you put on customer service. I have called 5 times,,,, surprisingly,, no call back.. You guys must be really busy huh? Lol!

SRX1349484235ID – Answer Desk
MS
Microsoft Technical Support

Reply|
Mon 8/15/2016 12:51 AM
To:
garyrobnett@hotmail.com
Hi Gary,
Thanks for reaching out to Answer Desk.
Come back if you need more help. There’s help here too:
· Microsoft community – To find answers for questions others have asked (yours might be similar), or to ask a new one.
· Microsoft Support site – For step-by-step instructions and getting started info.
We’re also sending you a short survey, and we’d love your feedback. It’s completely anonymous and helps us give you better service.
Have you heard about Microsoft’s newest operating system, Windows 10? Learn more.
Thanks again for choosing Answer Desk. We’re here when you need us.
Answer Desk Team
Please don’t reply to this message. If you need more help, come back to Answer Desk. Your service request is 1349484235 in case you need it.
Re: SRX1349484235ID – Microsoft Answer Desk
GR
gary robnett

Reply|
Mon 8/15/2016 1:21 AM
To:
Microsoft Technical Support (CS3TS.WIND.WW.00.EN.SUT.PAM.TS.1FL.ADK.SG.PI@css.one.microsoft.com)
Please inform Ricardo, the tech II guy that was working on my case that for whatever reason the Windows 7 reinstall failed. So the system restored Windows 10. Ask him to call me tomorrow.
thks, Gary Robnett

SRX1349484235ID – Answer Desk
MS
Microsoft Technical Support

Reply|
Mon 8/15/2016 8:33 PM
To:
garyrobnett@hotmail.com
You replied on 8/16/2016 2:59 PM.

Reply|
Mon 8/15/2016 10:17 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
The issue RX1349484235ID HAS NOT BEEN RESOLVED. I’VE CALL TECH SUPPORT AGAIN AND WAS PROMISED A PHONE CALL, It is now 2 hours past the promised callback. NO BODY HAS CALLED>>> This is common place in my experiences with Microsoft. This is a tech 2 issue and my Technicians’ name is Ricardo… He has my number. Ask him to call please.

Thank you, Gary Robnett

Re: SRX1349484235ID – Answer Desk
GR
gary robnett

Reply|
Tue 8/16/2016 2:59 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
It is now 10 a.m. on 8/16/16. Once again I’m waiting on a call back for 9:30 a.m. on 8/16/16 Imagine that..

Thanks for you concern

Gary Robnett

SRX1349484235ID – SRX1349484235ID -Answer Desk
MS
Microsoft Technical Support

Reply|
Tue 8/16/2016 8:36 PM
To:
garyrobnett@hotmail.com
You replied on 8/19/2016 2:29 PM.

Hi Gary ,
Thanks for contacting Answer Desk.
Come back if you need more help. There’s help here too:
· Microsoft community – To find answers for questions others have asked (yours might be similar), or to ask a new one.
· Microsoft Support site – For step-by-step instructions and getting started info.
We’re also sending you a short survey, and we’d love your feedback. It’s completely anonymous and helps us give you better service.
Have you heard about Microsoft’s newest operating system, Windows 10? Learn more.
Thanks again for choosing Answer Desk. We’re here when you need us.
Answer Desk Team
Please don’t reply to this message. If you need more help, come back to Answer Desk. Your service request is 1349484235 in case you need it.
Re: SRX1349484235ID – SRX1349484235ID -Answer Desk
GR
gary robnett

Reply|
Wed 8/17/2016 2:45 AM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
well frankly it is still screwed but thanks for asking

Re: SRX1349484235ID – SRX1349484235ID -Answer Desk
GR
gary robnett

Reply|
Wed 8/17/2016 4:19 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
well, though promised an 11 a.m. call back today,,, 8/17/16 it is now 11:17 a.m. Guess what guys, NO CALL BACK>>> MICROSOFT IS ALIVE AND WELL
Thanks again for your concern

Cordially yours,, Gary Robnett
Re: SRX1349484235ID – SRX1349484235ID -Answer Desk
GR
gary robnett

Reply|
Wed 8/17/2016 11:50 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
I have more news of your total incompetence here is a little reminder for you guys.. http://www.pcworld.com/article/3088755/windows/a-lawsuit-over-an-unwanted-windows-10-upgrade-just-cost-microsoft-10000.html

Re: SRX1349484235ID – SRX1349484235ID -Answer Desk
GR
gary robnett

Reply|
Thu 8/18/2016 12:38 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
Good morning my friends. I just knew you’d want to be updated on the progress of my case. Rest assured guys, your consistency is preserved.. Once again, there was none. My computer crashed overnight after more UPDATES. Oh, and thanks for that by the way. I see these pesky little lawsuits are problematic for you. You have my sympathy and best wishes. For your information, I’m pretty sure we’ll be talking more, very soon…
Thanks again for your concern and VALUABLE SUPPORT>> https://www.politicstrickortreat.com/?p=3360

Re: SRX1349484235ID – SRX1349484235ID -Answer Desk
GR
gary robnett

Reply|
Thu 8/18/2016 12:41 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
Surprisingly the valued employee that promised me yet another call back confirmation, must have forgotten to send it.. Unfortunately, since pronouncing his name was not a priority for him and English was a second language wanna-be, I cannot supply you with his identity.. A pity..
Thanks again for the professionalism you people exhibit..

Your BFF,\
Gary Robnett

Re: SRX1349484235ID – SRX1349484235ID -Answer Desk
GR
gary robnett

Reply|
Fri 8/19/2016 2:29 PM
To:
Microsoft Technical Support (CS3TS.GNRL.WW.00.EN.SUT.TAG.TS.2ET.ADK.SG.PI@css.one.microsoft.com)
Good morning my friends. I wonder if you guys have had a chance to research the cause of my complete computer crash yesterday morning?? I’m sure your “automatic updates” prior to the crash had nothing at all to do with it. It did however produce the most beautiful blue screen for my enjoyment. The screen contained script similar to hieroglyphics that I’m sure only Bill Gates is smart enough to understand.

Once again, have a really nice day…

your devoted customer…

Gary Robnett

SRX1349484235ID – SRX1349484235ID –
MS
Microsoft Customer Support

Reply|
Fri 8/19/2016 10:57 PM
To:
garyrobnett@hotmail.com
Service Request SRX1329028310ID

Hi Gary,

This is Aman Thakur with Global Escalation Support Team . Your case has been escalated to me and I would like to get the issue resolved at the earliest.
I am following up regarding your Windows SRX1349484235ID .We have recorded your availability as below:

Available Days : 20 Aug. 2016
Time : 10:00AM-11:00 AM
Time zone : CST

My goal is to ensure that your experience with Microsoft Windows Technical Support leaves you pleased with our products and services.
My contact information is in my signature below.

Regards,
Aman Thakur
Support Escalation Engineer
Global Escalation Services Technical and UR T3
Office: +1 (425) 704-3638 Ext -2262017
Working Hours: Monday- Saturday 9:30AM–7:00 PM PDT
Your Microsoft Support Request
S
Support@Microsoft.com

Reply|
Sat 8/20/2016 5:56 PM
To:
garyrobnett@hotmail.com
Office 365 Microsoft
Thank you for contacting Microsoft Support. We’re happy to provide a replacement product for your recent service issue.
Here’s how to redeem Office Home & Business 2013:
Redeem your Office product now.
On the Let’s get started page, select Next.
If you see a sign-in page, then sign in with your Microsoft account.
Select your country and language preferences.

If you have any issues getting started, we’re ready to help at [support.office.com]support.office.com.

Learn more about the power of Office at [www.office.com]www.office.com.

Best regards,
Microsoft Support

Please do not reply. This email has been sent from an unmonitored email address.
SRX1349484235ID –
MS
Microsoft Customer Support

Reply|
Sat 8/20/2016 7:05 PM
To:
garyrobnett@hotmail.com
You replied on 8/24/2016 10:26 PM.

Service Request 1349484235

Dear Gary,

It was my pleasure to work with you on your Microsoft Support case.
based on our last conversation it appears that this case is resolved and ready to be closed. If this is not correct or if you are not very satisfied with the support we’ve provided please let us know as soon as possible. My goal is to ensure that your experience with Microsoft support leaves you very satisfied with our products and services.

Here is a summary of the key points of the case for your records:
Issue summary: Windows updates / Drivers Updates / Performance issues
Resolution: We updated the drivers from Dell website and install all Windows updates to resolve the issue
We also gave you Office Home and Business 2013 as gesture of goodwill.

I will be closing this case.

Regards,

Siddharth Sagar

Re: SRX1349484235ID –
GR
gary robnett

Reply|
Wed 8/24/2016 10:26 PM
To:
Microsoft Customer Support (CS3TS.GNRL.WW.00.EN.CVG.GUR.TS.3ET.ADK.SG.PI@css.one.microsoft.com)
Dear Mr. Sagar,
Please do not close SRX1349484235ID as I do not feel that the case has reached an agreeable resolution. I have, on several occasions asked for a detail report of all actions taken since microsoft updated my Operating System from windows 7 to windows 10. I have not received this information. I do, however, fully expect to receive this information. My email address, as your records indicate, is garyrobnett@hotmail.com, please send the information to same..
Thank you,

Gary Robnett

Dear Microsoft Customer,

Thank you for using our services. We would appreciate 2 minutes of your time to answer a few questions about your recent contact with our team on Saturday, August 20, 2016. The case number was 1349484235.

Your feedback will help us improve our quality of service.

Click here to start the survey.

Please note that this invitation will expire on Friday, September 02, 2016.

Thank you for your valuable feedback and time.

— The Microsoft Answer Desk Team

Re: Microsoft Customer Satisfaction Survey
GR
gary robnett

Reply|
Wed 8/24/2016 7:34 PM
To:
microsoftsupport@surveysitemail.com
I would like an account summary of all actions and communications between Microsoft and myself including all calls and case numbers.
gary Robnett

Reply|
Thu 8/25/2016 12:57 PM
To:
microsoftsupport@surveysitemail.com
I have asked, on several occasions for a complete list of all incidences regarding 1349484235 and all other cases since windows 10 was loaded to my computer.. Please Comply.
Re: Microsoft Customer Satisfaction Survey
GR
gary Robnett

Reply|
Thu 8/25/2016 6:20 PM
To:
microsoftsupport@surveysitemail.com
Still waiting 1349484235 I’ve asked for all documentation… Please comply
Thirty Third contact after Microsoft, without my consent, replaced my Windows 7 operating system with their newest fiasco, Window 10
Siddharth Sagar (Convergys)

Reply|
Sat 8/27/2016 2:06 PM
To:
garyrobnett@hotmail.com
You replied on 8/30/2016 6:20 PM.
Hello Gary,
Here are the details of your past interaction with Microsoft:
05/21/2016
1340338517
The call was disconnected on its own.
1340100166
05/20/2016
As per notes, the issue was related to deleting pictures.
The agent tried to run Virus scan and disk cleanup.
05/18/2016
1339906533
As per notes, Windows 7 was downloaded to install but you agreed to keep Windows 10.
SRX 1349484235 :
I helped you with updates issue and Drivers related issue (Card reader).
We also provided Office Home and Business 2013 as gesture of goodwill.

Re: SRX1349484235
GR
gary Robnett
SRX1349484235ID –
MS
Microsoft Customer Support

SRX1349484235ID –
MS
Microsoft Customer Support

Reply|
Sat 8/27/2016 2:09 PM
To:
garyrobnett@hotmail.com
Hello Gary,

As discussed, please find the details:

SRX 1340338517 (05/21/2016)
SRX 1340100166 (05/20/2016)
SRX 1339906533 (05/18/2016)

Regards,
Siddharth Sagar
Support Escalation Engineer
Global Escalation Services
Technical and UR T3

Reply|
Sat 8/27/2016 2:09 PM
To:
garyrobnett@hotmail.com
Hello Gary,

As discussed, please find the details:

SRX 1340338517 (05/21/2016)
SRX 1340100166 (05/20/2016)
SRX 1339906533 (05/18/2016)

Regards,
Siddharth Sagar

Support Escalation Engineer

Global Escalation Services

Technical and UR T3

Reply|
Tue 8/30/2016 6:07 PM
To:
Siddharth Sagar (Convergys) (v-2sisag@microsoft.com)
SRX1349484235ID –
Microsoft Customer Support

Reply |
Sat 8/27
You
Hello Gary,
As discussed, please find the details:
SRX 1340338517 (05/21/2016)
SRX 1340100166 (05/20/2016)
SRX 1339906533 (05/18/2016)